What is your phone number and operating hours?
Call us at 1-866-877-2807 (toll-free) or (469) 424-1746, Monday through Friday 9:00AM to 5:00PM CST. You can send an email any time to orders@basicxpressions.com

Can I get a free quote?
Yes! We want your business and quotes are always free. Click here to submit your information and receive your FREE Quote.

Is there a minimum quantity I have to order?
Yes—12 shirts is the minimum required quantity per order.

How many ink colors can I have screen printed?
At Basicxpressions, we’ll print up to six (6) colors on a shirt.

Can I design my own shirt?
If you already have artwork, please email it to us. You can even send a description of the design you want, or fax us a sketch (469) 424-1838, and we’ll create artwork for you at $35/hour (most one color jobs take one hour or less to complete) — we will supply a free quote.

What about privacy?
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.

What is the Basicxpressions Guarantee?
It’s our goal and commitment to provide the best quality custom screen printed shirts available and we stand behind our work. We will be happy to fix any mistake made by Basicxpressions, all we ask is that you report the mistake to Basicxpressions within 24 hours after you receive your order.

What file types are accepted for supplied artwork?
We accept the following file formats: CDR, EPS, AI, TIF, PSD, PDF, JPEG, BMP, GIF Be sure to convert type to paths or outlines, or supply the font used. Please check our artwork guidelines.

What resolution is preferred for my artwork?
The maximum imprint area size is 12” wide x 13” high. For imprinting on a pocket or for a chest logo, the maximum size is 4” wide x 4” high.

Can Basicxpressions create my artwork?
Yes! Simply email a description of the design you would like on your shirt. (See “What is the charge for illustration services?” below.)

Can I create a sketch and have it transferred to a shirt?
Yes! Fax us your sketch to (469) 424-1838 or email it to artwork@basicxpressions.com. (See “What is the charge for illustration services?” below.)

What is the charge for illustration services?
To create your custom artwork, we charge $35.00/hour. Most one color jobs take one hour or less to complete.

How much do I have to pay for shipping?
Shipping fees are based on weight and zip code. We use UPS rates. Please Indicate to us if we are shipping to a business or a residence. If you prefer another carrier or need expedited shipping, we will happily arrange for that at your expense, just give us a call.

What is the average turnaround time of an order?
7-10 days after artwork has been approved.

When does production on my shirts start?
Production starts after the design and order information has been approved. Any changes MUST be made before production starts, or additional charges will be incurred. All orders receive after 1:30 PM CST/CDT will have a turnaround time starting the next business day.

Payment/Returns

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